Help and Support Articles

How to contact us

If you still need some help, you can find our contact details here.

Solar and battery: What to do if something goes wrong?

Solar and battery: What happens during a solar panel maintenance visit?

Communication Translation Services

Even if English isn’t your first language, you can still expect a five-star customer service from us.

How to use the Tado thermostat

In this article, we explain how to use the Tado thermostat.

Midea R32 heat pump: troubleshooting and support

In this article, we explain how to use the Midea R32 heat pump and what to do if something goes wrong

Midea R290 heat pump: troubleshooting and support

In this article, we explain how to use the Midea R290 heat pump and what to do if something goes wrong

Your heat pump FAQs answered

Read our complete list of heat pump FAQs, from costs to warranties and maintenance.

Direct Debit payments explained

Find out about the benefits of paying your energy bills by Direct Debit, how they work and how to set one up.

How to take an export meter reading

Learn how to take an electricity export reading from different types of smart export meter.

How do smart meters work?

Read about how smart meters work, how they’re manufactured and what to do if you think yours isn’t working properly.

Understanding your bi-directional meter

We explain how to find out if you have a bi-directional meter, and the information you need to send us about your meter.